Tasveer

“To inspire social change through thought-provoking South Asian films, art, and storytelling”

 

FAQs

Tasveer festival FAQs

Viewing Guide

 

  1. Purchase your TICKET (Available to purchase after September 7th, 2021) 

                                       OR

Purchase your ALL ACCESS PASS

 

  1. Receive a confirmation of your order and receipt via email

 

  1. Decide how you want to watch –  
  • View online at watch.tasveer.tv or
  • The Tasveer TV app on Roku and Fire TV.

 

  1. Log in or follow the link in your confirmation email to access your movies.

 

TICKET Holders receive a link to watch their film. 

  • If your plan is to watch this film via a web browser, simply click the link within the confirmation page/email.
  • If you want to watch the film on the Tasveer TV app (available on Roku and Fire TV) note the voucher code listed in the confirmation email and enter it on the box labeled ‘Ticket Holders’ on the main page of the channel (within your Roku or Fire TV device)

 

ALL ACCESS PASS Holders receive a link to create an account on watch.tasveer.tv. Log in to your account at watch.tasveer.tv or on the Tasveer TV Channel app to access all the Tasveer Festival films in one place.

Pass Holders – In-Person Events

Pass Holders – Access Virtual Events

WAYS TO WATCH:

TV Computer Phone/Tablet

·  Download or add the Tasveer TV Channel app on  Roku or Fire TV

·  Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device.

·  Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge.

·  HDMI from a computer to your TV.

Stream at watch.tasveer.tv

System Requirements:

–    PCs running Windows 7+

Google Chrome, Firefox, Microsoft Edge, Opera.

Internet Explorer is not supported.

–    Intel-based Macs running macOS 10.12+

Google Chrome, Firefox, Safari, or Opera.

Stream at watch.tasveer.tv

System Requirements:

– iOS devices (iPhone, iPad). Use Safari on iOS 11.2 or later.

Screen mirroring is not supported, ensure it is turned off in your device settings.

– Android devices

Use Chrome on Android 6.0 or later.

Ticket/Pass Questions:

 

Do I need to Purchase Tickets to Films if I already purchased an ALL ACCESS PASS?

No. Your ALL ACCESS PASS allows access to the full catalog of Festival programs without having to purchase tickets to individual films

 

Where do I get Tickets?

Tickets will be available for purchase on September 7th. Check the Schedule page for more details. 

 

Where do I purchase passes?

Purchase your ALL ACCESS PASS at https://www.goelevent.com/Tasveer/Pass/Sale/TasveerFestivalAllAccessPassin-personvirtual

 

How do I watch the film or event I bought a ticket to?

Your ‘virtual access’ email will include a ‘view’ button, which links directly to the film on watch.tasveer.tv.

NOTE: the ‘view’ button will only be visible and active once the film is available to watch, according to the film or event start date and time.

 

How do I know when the film or event is available to watch?

The date and time of when the content is available to view is noted in your order confirmation email and can also be found on /schedule/ . This information is also included on the Tasveer’s Virtual Search Page, which you can access by visiting goelevent.com, scrolling to find Tasveer’s name, and finding the film or event you bought a ticket to via the ‘Search Events’ button.

 

How do I access Q&As or bonus content on the portal?

If a Q&A or any other pre-recorded bonus content is or becomes available, it will appear directly within the related film or event page on the screening portal, and you will be able to click on this and watch it at any point up until the end of the festival.

 

I purchased a Dual Membership – How can I add a second member?

  •  Adding a second member to your Dual membership:
      1. Go to https://www.goelevent.com/ and sign in with the email and password you used to complete your transaction
      2. Hover over your name in the top right corner, then select “Account”
      3. Select “Your Memberships”
      4. Click “Add Member” and enter the email address of the person who you’d like to invite to join your membership
      5. They will receive an email from Elevent Support with a link to accept 

 

I purchased a Dual Membership and an All Access Pass – can both members view films on one Tasveer Festival All Access Pass?

No. Tasveer Festival All Access Passes are good for one viewer only. 

However once the second member accepts their membership invitation, they will automatically be eligible for the 50% pass discount when they sign in and go to https://www.goelevent.com/Tasveer/Pass/Sale/

 

I am not able to access the individual events on the Website Schedule. Why is this happening?

Please make sure that you have not blocked cookies in your browser settings and that you are not browsing in incognito mode. 

Streaming portal

 

I’ve successfully logged into the screening portal but can’t see anything there. How do I find the films or events?

 

Need not worry, this simply means we haven’t made our content available yet. Refer to ( link to event schedule page here) or check in with us directly at  support@tasveer.org  if you’re unsure of when the festival begins or when the content will be playable from.

 

I’ve logged into the screening portal and can see content listed, even watch trailers, but not the films or events themselves. Why?

This is because the films or events haven’t yet been made playable. These will be viewable according to the start dates and times as listed on ( link to event schedule here)

 

Can I watch films and events on my TV? Is there an App for the screening portal?

Please refer to our Tasveer Festival Viewing Guide

 

What happens if I forget my password?

Use the password reset option on the watch.tasveer.tv login page to reset your password. You will need access to the e-mail address you use to log in.

 

Technical/Hardware Questions:

 

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

 

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

 

What are the requirements for Mac computers?

Mac OSX 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

 

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. 

  •   Note: The “Screen Mirroring” feature cannot be used – please ensure you turn off Screen Mirroring if you encounter trouble playing content.
  •   Note: You cannot use a lightning to HDMI adapter to connect to your TV. Try using AirPlay instead if you have a compatible TV or streaming box.

 

Can I watch content on my Android device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

 

Can I Chromecast?

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  •   Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  •   After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

  •   Make sure you’re using Google Chrome as your browser.
  •   After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  •   Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models.
  •   Compatible streaming boxes include AppleTV Gen4 and above and select Roku HD streaming devices running the most up-to-date software.

 

Can I use the web browser built into my TV?

Maybe. Unfortunately, many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

 

Can I connect my computer with a cable to watch on my TV?

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  •   Make sure your computer is close enough to your TV for the HDMI cable to reach.
  •   Connect one end of the HDMI cable into your computer.
  •   Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  •   Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  •   If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  •   Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  •   Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.

 

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

 

I see a black screen when I’m trying to AirPlay on my TV

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

 

I see a black screen but can hear audio

If you have an external display or TV connected with an HDMI cable, try disconnecting it. If videos play after it is disconnected, then unfortunately the display or cable doesn’t support encrypted video. Try another method.

 

Why do I see a black screen after the pre-roll if I am casting to Chromecast?

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

 

I am having issues watching the video on my iPhone and iPad

Due to an unresolved issue by Apple in iOS 15.0, DRM-protected content cannot be viewed in mobile web browsers. This issue is expected to be resolved in iOS 15.1. Please try using a different device.

If you have any additional questions, please contact support@tasveer.org